Communications Manager - €65k+ DOE - Global / EMEA experience required
A leading, pharmaceutical company is seeking a Communications Manager for a newly created role.
The company is establishing a regional shared services centre so global / EMEA level experience is a must for this role as well as strong change & project management experience.
Manager - Customer Relations and Communications Manager
Key Responsibilities include:
ý Communications and Customer Relations
o Leads the development of the overall regional communication strategy, schedule, and ensures that all forms of communication are effective - including written and oral, email and formal presentations.
o Facilitates regular communication planning reviews with EMEA Leadership Team: maps interdependencies, scope, objectives, legal / HR / regulatory requirements, resource requirements, logistics.
o Ensures timely, accurate, and quality information reaches the functions employees, the wider organization, and our suppliers, customers, and partners effectively.
o Enables efficient customer/client feedback gathering, measurement of all aspects of our customer experience, from oral and written surveys, to ad hoc feedback and partner assessments
o As a service organization, the manager will lead ongoing efforts to improve the quality of our service delivery from a customer perspective. This includes ensuring appropriate and timely follow-up on queries, proactive engineering of contact center services, and instilling excellence in the regional customer-service mindset.
Channel and Content Management for Communications / Information
o Manages communications channels to ensure relevant stakeholder and internal communications including internal newsletters, business updates, program updates, service level and operational performance updates
o Ensures external and internal distribution of corporate and financial news releases through the designated news wire (e.g. Business Wire), the Internet and employee news outlets
o Works with groups to enable the effective distribution and targeting of content within the region
Other including project management, people management, change management, people development
Bachelors Degree required, Masters is desirable
5-7 years of experience in Communications and Customer Relations
Project Management experience
Leadership skills are required, along with excellent written, communication, and presentation skills.
Knowledge of the pharmaceutical industry
Knowledge of change management processes information systems and business processes is highly desirable.
Strong ability to coordinate action across multiple geographies including external customers, suppliers and partners
Six Sigma Knowledge is preferred
Fluency in two or more major European languages preferred
- To apply, please send your CV to elizabeth.spicer-mullen@cpl.ie