HelpDesk Support

Handling Customer enquiries and problems received by phone and email.

• Logging calls using Call Logging software.
• Dealing with 3^rd Level Teams to resolve outstanding issues.
• Tracking calls through to resolution.
• Other Service Centre related assignments as requested from time to time.

-          PC skills

-          Good working knowledge of Windows XP Professional

-          Ability to work well in a Team environment

-          Strong Customer Service Skills

-          Strong Problem solving abilities and aptitude to understand and explain technical information.

-          Professionalism