Specific Responsibilities:
- To provide a high quality of customer care to policyholders requiring support from the Claims Administration team.
- To process insurance claims in line with the documented policies, processes and procedures.
- To assist in achievement of agreed departmental performance targets. covering productivity, customer service delivery.
- To accurately input data into appropriate systems in line with the documented policies, processes and procedures.
- To understand all personal and team targets and to achieve those targets on a continuous basis.
- To liaise with partner organizations and complete back office administration.
Personal Skill set:
- Good interpersonal and negotiation skills.
- Commitment and willingness to take initiative in meeting customer needs.
- Excellent attention to detail.
- Excellent administration skills.
- Good analytical and problem solving ability.
- To demonstrate the ability to communicate well in writing.
- Have a good attendance record and be an excellent timekeeper.
Desirable Business Skill set:
- Hold a General Insurance qualification, such as Certified Insurance Practitioner (CIP), or be pursuing such a qualification - necessary.
- A minimum of six months previous experience in an insurance administrator or customer capacity - necessary.
- An understanding of the principles of insurance - necessary
- Fluency in English - necessary.
- Strong ability to navigate computer systems and utilize the Microsoft Office Suite - necessary.